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FAQ

GENERAL QUESTIONS

The products are designed so that 1 month before expiration, System Craft sends you an email, and within your profile, you can renew the existing package or make new purchases.

You can purchase a new domain by purchasing one of our packages.

Once we have received your purchase, we start to manage the package, and once configured, we send you an email with all the information for you to self-manage your services. You should monitor your email as sometimes incoming emails are hosted in the spam folder.

System Craft gives you payment options by credit and debit card. You can also make your payment through the PayPal platform once registered.

Due to the multiple factors of configuration and requirement response, times may vary. However, the average delivery time of the requirement is 2 to 4 days, and some services take longer due to time constraints in terms of propagation and recognition of equipment worldwide.

You can transfer your domain by contacting your provider to get the EPP authentication code. Once you get this code, you contact us to proceed with the transfer. The EPP authentication code is unique and is assigned as a key to each domain.

Our experts are available 24/7, and you can contact us through our official communication channels.

System Craft 8 days before the expiration date sends customers an email reminding them that the package is about to expire. In case it expires, the service will be temporarily suspended until the corresponding payment is made. Once made, we proceed with the activation of the package again.

SUPPORT

Request support

If you have more questions or doubts, you can ask them through our contact page

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